Shipping policy
At Elise Harlow, we do everything we can to make your shopping experience as simple and enjoyable as possible, from the moment you discover our premium collection to delivery at your door. To give you the best possible service, you enjoy free shipping on all orders, with no minimum order value.
We ship Australia-wide, free of charge, to ensure every customer receives their order safely and reliably. Every parcel is carefully checked and packed before it leaves our fulfilment centre.
Order and delivery times:
- Order cut-off time: 23:00 (Sydney time, AEST/AEDT)
- Processing time: 1–2 business days
- Delivery time: 5–8 business days
- Estimated total time: 6–11 business days after order confirmation
We ship Monday to Saturday. Orders placed before 23:00 (Sydney time) are processed on the same or next business day. Orders placed after this time are processed on the next business day. During this process, our team carefully checks the items, packs them securely and prepares them with great attention to detail.
Once your order has been shipped, you will receive an email with your tracking number so you can follow your shipment in real time.
Please note that orders placed during weekends, Australian public holidays or peak periods may require additional processing time.
If your parcel is delayed or a problem occurs during delivery, please contact us immediately at info@eliseharlow.com. Our customer service team will get in touch with our logistics partners to resolve the issue as quickly as possible and make sure your order arrives without unnecessary delay.
At Elise Harlow, quality and service are our priority. Every order is handled with the utmost care and attention, just like our brand. We believe your shopping experience should be as refined and satisfying as our products.
Contact
Elise Harlow
JH E-comm
Email: info@eliseharlow.com
Our customer service team is available Monday to Friday, 09:00 to 17:00 (Sydney time, AEST/AEDT). We respond within 24 business hours.