Contact information

At Elise Harlow, customer satisfaction is our top priority. If you have any questions or feedback, or need assistance, our customer service team is ready to help you as quickly as possible.

Customer Service
Our customer service team is available Monday to Friday, 09:00 to 17:00 (Sydney time, AEST/AEDT). We aim to respond to all enquiries within 24 business hours.

How to contact us

  1. Email: send a message to info@eliseharlow.com with your question or request.
  2. Subject line: always include your order number if you are contacting us about an order, so we can help you faster.

Additional information

  • We handle all enquiries confidentially and ensure your data is processed securely.
  • For any questions about products, orders, shipping or returns, we're here to help quickly and with care.

Company information

At Elise Harlow, we believe excellent customer service is just as important as our products. We look forward to helping you and making sure your shopping experience is as smooth and enjoyable as possible.