Refund policy
Refund Policy
Returns & Refunds Policy
At Elise Harlow, your satisfaction is at the heart of everything we do. We want you to shop with complete peace of mind. That's why we've created a simple, transparent return policy for a completely stress-free shopping experience.
If, for any reason, you are not entirely satisfied with your purchase, you may return it within 30 days of the delivery date. A return fee of €15.00 will be charged for returning an item. This amount covers international shipping to our processing centre in China.
To be accepted, the item must be unworn, unwashed, undamaged and in its original packaging, with all tags and accessories intact. Please make sure the product is in the same condition as when you received it.
⚠️ Important: returns are sent to China
Our returns are processed at our logistics centre in China. The return fee is €15.00 per shipment, regardless of the number of items. This fee is paid by the customer and must be paid when the return label is created.
Return address:
Recipient: Bin Fang
Company: Naishi Warehouse
Address: 5F, Building 4, Phase 2, Niannianghongjia Cluster, Choujiang Street
City: Yiwu, Zhejiang Province
Postal code: 322100
Country: China
Return ID: 7633 ELV. Please write this ID clearly on the outside of your package. Returns without this ID may not be processed.
How do I start a return?
To start a return, please contact our customer service team at info@eliseharlow.com. Include your order number, the reason for the return and photos of the item (if applicable). Once your request has been approved, we will send you detailed instructions for returning the product, including information on paying the €15.00 return fee.
Refunds
Once your returned item has been received and inspected, we will let you know whether your refund has been approved or declined. If approved, your refund will be processed within 10 business days and credited to the original payment method used for the purchase. Depending on your bank or card issuer, it may take a few additional days for the amount to appear in your account. The €15.00 return fee is non-refundable.
No additional administrative fees
Apart from the €15.00 return fee, we do not charge any restocking fees for approved returns.
We do not accept returns of items showing signs of wear, damage or alterations after delivery. For hygiene reasons, some products may not be eligible for return; if so, this will be clearly stated in the product description.
If you receive a damaged or incorrect product, please contact us immediately at info@eliseharlow.com so we can arrange a replacement or refund as quickly as possible.
Return procedure:
- Start your return by contacting info@eliseharlow.com
- Include your order number, the reason for the return and photos (if applicable)
- After approval, you will receive instructions and must pay the €15.00 return fee
- Send the item to our processing centre in China (see address above), clearly marked with Return ID 7633 ELV
- Once received and inspected, your refund will be processed within 10 business days
Prior approval: no items sent without prior authorisation will be accepted.
At Elise Harlow, we believe style should always come with peace of mind. Our goal is for every customer to feel valued, respected and completely satisfied with their shopping experience.
Contact
Brand name: Elise Harlow
Email: info@eliseharlow.com
Our customer service team is available Monday to Friday, 09:00 to 17:00 (French time, CET/CEST). We respond within 24 business hours.
Free shipping in France
Free shipping on all Elise Harlow orders, with no minimum purchase.
30-day returns — €15.00 return fee (shipping to China)
All items can be returned within 30 days for a full refund, minus the €15.00 return fee.
Dedicated customer service
Our customer service team is available Monday to Friday, 09:00 to 17:00.